Policies

At Hannah James Designs, we strive to give our customers the most enjoyable shopping experience possible. To make sure that happens, we make sure our store policies are fair, clear and transparent. Read on to see all our policies below. If you can’t find the exact information you’re looking for, please get in touch and we’ll do our very best to help you out.

Thanks for shopping & supporting my small business.
If you are not entirely satisfied with your purchase, I want to make it right!

Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
payment).
You will receive the credit within 7-10 days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item.               

Shipping costs are non refundable.

Contact Us
If you have any questions on how to return your item to us, contact us via the contact form below, or email Hannahjamesdesigns@gmail.com